Elisabeth Hendrickson is currently an independent consultant specializing in software quality. She provides training, automates tests, grows teams, and helps organizations improve by identifying the leading causes of defects in their software. Prior to becoming an independent consultant, Elisabeth was the Director of Quality Engineering and Project Management at Aveo Inc. With over a dozen years of experience in the software industry, Elisabeth Hendrickson has first hand knowledge of all phases of software development. Elisabeth has at one time or another been a programmer, tester, technical writer, support technician, and manager (sometimes simultaneously). When asked to describe the most important quality anyone can have in the high tech industry, Elisabeth is quick to respond, "a sense of humor." You can read more of Elisabeth's thoughts on software quality, bug hunting, and test automation at www.qualitytree.com.