QW2002 Paper 3A2 Dr. Kelly A. Shaw (TeamShare, Inc) Using Defect Tracking Integrations to Improve your QA Process

Key Points

• Integrate defect-tracking with customer support to collect accurate field quality info.
• Integrate defect tracking with version control to predict when you have tested enough.
• Integrate defect tracking with build tool to eliminate unnecessary last-minute changes.

Presentation Abstract

Defect-tracking tools contain a wealth of information that can provide valuable insights into your QA Process. This presentation will show case studies from two companies who used integrations to their defect-tracking tool to measure, evaluate and improve their processes, both within QA, and in other organizations throughout the enterprise.

About the Author

Dr. Shaw has been working in the software development field since 1983, when she was commissioned as a Lt. In the US Air Force. In the Air Force she held positions as a systems programmer, an operations manager, a database programmer and a configurations manager. Upon leaving the Air Force, she completed her Ph.D. in Computer Science before joining Autometric, Inc., first as a senior developer, then as the Technical Director for the Space Applications Division. She joined TeamShare, Inc. as Director of Strategic Alliances in 1999, and has been responsible for proposing and developing integrations between TeamShare’s defect tracking and change management tool, and other 3rd party tools.